Need help with your order?


Call our help line at 1-800-385-7102

OR

Drop us an e-mail if you require further assistance as we are always happy to help!

[email protected]



Check out our FAQ

Payment


1. Contact your bank online and visit the E-Transfer section. You may wish to call them directly or visit them in person if you need assistance.
2. Add our email and exact total price with taxes as seen on your invoice.
3. Submit the transfer.
4. We will provide you with the secret word into the transfer for security. The secret word will be generated for you after check out. Please read the instructions at the bottom of the page after you check out.
5. We offer guidelines on how to send an E-Transfer with your invoice. You will receive your shipment after the E-Transfer has been processed.
We currently only accept interac email e-transfer as a form of payment. This service is only provided if you have an online banking account. The payment instructions will be provided upon check out. When you finish placing your order an invoice will be provided with the following instructions such as the email address, security question and answer required complete your payment process. Please ensure you copy these details down. If you are missing some information, please contact [email protected] with your Order # and we would be glad to assist you
Taxes are already included in our prices.
All orders are shipped FREE OF CHARGE
The order will be processed and may take up to two business days. The order will be marked as processing and will not be processed if an E-Transfer has not arrived.
Please note Monday through Friday if you send your payment for your order before 1pm eastern time (ontario) your order will be processed and shipped out the same business day. Any payments sent after our cut-off time of 1pm eastern time will be accepted the same day during the evening, and your order will be processed and shipped the following business day. *Please note on weekends our accountant works shortened hours, however we assure you your order will processed and shipped out the following Monday.We will also send you a payment confirmation through email once accepted as well.

Ordering

1. Visit "MY ACCOUNT" page.
2. Fill out the form.
3. Click Register.
4. At this point you may place orders. Please note that you must be 19+ to place an order
Ordering is quick and easy.
1. Visit the “Products” page and review our products by clicking the product title.
2. Point to a product and choose “ADD TO CART” or “SELECT OPTIONS” to choose the weight of the product; then “ADD TO CART”.
3. Click the “CART” or "VIEW CART" when you are done and review your order.
4. Remove items by clicking the “X” button. Add/reduce quantities by clicking the “+” and “-“ buttons beside a product. Click “UPDATE CART”.
5. Click “PROCEED TO CHECKOUT” when ready.
6. Review your billing details, shipping details and order details.
7. Before placing your order. You need to read and accept our terms & conditions.
8. Choose “PLACE ORDER” when you are done; if your purchase fails, you may need to setup an ACCOUNT before you can order products.
9. Check your email for a confirmation letter and next steps to issue an E-Transfer.
10. Send your E-Transfer and make sure it was processed. We will then process and ship your order.
Your order will be handled with care and sealed properly to protect your purchase and privacy.
Shipping via Canada Post ensures your order will be sent discreetly and securely.
We currently only ship within Canada.
You are welcome to check in with us for updates periodically.
The order will be processed and may take up to two business days. The order will be marked as processing and will not be processed if an E-Transfer has not arrived.
Generally when you place an order, it automatically enters our system to be on hold. Please note once we receive your payment, your order status will change to processing then be processed and shipped out the following business day excluding weekends. For orders that change to processing during the weekend, they will be shipped out the following Monday when the post office is open. In an event where we have not received your payment within 48 hours our system will delete that on-hold order
Please note this discount only applies when you add three to eight individual ounces of marijuana flower products only. This discount does not apply to quarter pounds, half pounds as a single product in your cart. You must add individual ounces to your cart in order for this discount to apply at checkout. You are also able to add more than one ounce of the same strain in order qualify for the discount
Unfortunately our system does not allow you to change or cancel an order once it has been placed. What you can do is contact us at [email protected] and we can cancel that for you, and you are able to place a new order and follow the payment instructions for that new order instead. Any points that were used on your cancelled order will definitely be accredited to your account as well.
A boveda package is a humidity package which can improve the quality of marijuana cannabis by setting the flower to the right humidity level. These are great additional add-on's for your purchase however are totally optional. We have a demostration video on our products page as well for your reference

Shipping

Here at Cheapweed.ca we offer free express post shipping on all orders. Please note that this service usually arrives within 2-3 business days to most parts in Canada as advertised by Canada Post. In some cases if you reside in a rural area or small population city, it may take up to 4 business days however usually is the cases for provinces such as New Brunswick and Prince Edward Island
If you sent your payment and your order went to processing and still don't have a tracking number by 8pm please contact [email protected] and one of our customer service representatives will take a look. If your order is still on hold, that means we have not received your payment yet and your order has not been processed yet.
The tracking number sent to you through the email address you provide us will usually show the expected delivery date of your package. If there has been no update past delivery date, please contact [email protected] with your Order number in the subject line and one of our customer service representatives would be glad to assist you. We will then contact Canada Post on your behalf and open a service ticket for your package. Once a service ticket has been opened, Canada Post will locate your package and it will take anywhere between 3 to 5 business days. In most cases, once we file a trace for your package it does arrive usually tend to arrive the next day. Tony will always be there to support you until your package arrives at your door :)
We offer full insurance for your order, meaning if it gets lost, or stolen we will replace your package. This usually never happens however we like to give our clients full confidence when purchasing at Cheapweed.ca. We do not offer replacement packages if you request for no signature on your order if the tracking number says delivered
We have the option to generate a tracking number at our facility to ensure efficiency upon packaging and shipping out your order. This simply is for the convenience and you will see your tracking number update from this once we drop it off and have it scanned at the local post office. This update will usually update around 7:30 to 8pm eastern time ontario, from there you will see updates as it starts to travel to your destination :).
Canada Post may have accidentally delivered your package to the wrong address. Postal workers may occasionally drop packages at your neighbours’ homes or wrong mailbox. Ask your neighbours if they saw it or simply look around their premises. You may also check the community mailbox.
Postal workers may also have scanned a package as “successfully delivered” but it will actually arrive the next business day. Please allow one extra business day to see if you package arrives.

If you do not receive it 2 days after your expected date, let us know so we can file a trace with the post office. Once a trace is filed, Canada Post will conduct an investigation (which can take 5 business days to complete). If they can locate the package, they will ship it to you and you'll get it a few days later. If it's deemed "unrecoverable", we will send you a
ONE time replacement package, free of charge.

From Canada Post

"The investigation involves contacting the addressee to confirm delivery, or to better understand how they receive their mail and, as applicable, if they checked: with the front desk, security or mail room at the receiving address to see if someone else accepted the item on their behalf; their Community Mail Box for the item or parcel compartment key; around their property to see if the item was left in a safe location or in a mailbox attached to their home. In rare cases, a delivery scan is entered into our system before the item is delivered. If you become aware that the addressee has received the item before we contact you, simply reply to this e-mail indicating the item has been received.”

Signatures are always required for ALL orders as an extra security measure to protect your investment/purchase. Add a note to your order on the CHECKOUT PAGE “Notes” panel telling us that no signature is required if you are opposed to providing it in order to receive packages. If you request no signature and your item has been marked as delivered by Canada Post, we have no liability on the package if it is deemed missing.
We ship only with signature required on all packages. If you do not want a signature please note we are not responsible for any missing packages if your tracking number says delivered. That being said, if you do not want a signature on your package, please leave in the order notes section specifying that and our packaging team can definitely have your order shipped without a signature.
Postal theft is a minor issue in some areas, but is relatively common in Nunavut, Ontario and Northern Quebec. We recommend placing smaller orders if you are concerned about your order’s safety. Replacement packages or refunds are not available if orders are lost or stolen. You will be placing the order at your own risk.
Canada Post may forget to add an updated scan to the order. This causes the order to appear as if it is not being processed. Most of our orders arrive within three business days. However, it they may be delayed due to unforeseen circumstances. If you have waited four or five business days and nothing has arrived, please EMAIL US directly at [email protected] and we will perform a trace for you with Canada Post.
Postal theft is a minor issue in some areas, but is relatively common in the Yukon Territories, Northwest Terrories, Nunavut, Northern Ontario and Quebec. We recommend placing smaller orders if you are concerned about your order’s safety. Replacement packages or refunds are not available if orders are lost or stolen. You will be placing the order at your own risk.
If a package has been delivered to the wrong address due to customer error. Please update your shipping address immediately and notify one of our members right away. We do not cover any packages delivered to the wrong address due to customer negligence.